At Charlotte Home furnishings (www.tapestries-tapestry.com). it is important for us to provide you, our customers, with a personable and satisfying experience. We understand that your privacy is important to you and we exercise every action to ensure that your personal information is secure.
At various points through out the website we will need to collect personal information in order to provide you with the quality service we guarantee, and that might otherwise be unavailable.
Information collection and use
Charlotte Home furnishings (www.tapestries-tapestry.com). is the sole owner of the information collected on this site. We do not sell this information to others in ways different from what is disclosed in this statement.
What information do we collect?
We collect the basic information including
- first and last name
- phone number
- e-mail address
- credit card number (including expiration date)
If the shipping address is different from the billing address, if the package is a gift for example, we then require the first and last name, and address of the recipient.
We request information from your specific to the order, when you are making a purchase. The information is used for billing purposes and to complete your order. The contact information is used to communicate with the customer if we have difficulty processing an order. We do not share this information with outside parties.
If you subscribe to Charlotte Home furnishings (www.tapestries-tapestry.com). newsletter or bulletins, or you request to be on our mailing list then we collect your name and e-mail address. The newsletter features new product offerings, news about tapestries, our new collections and seasonal specials. We do not make our mailing list available to other companies
Surveys and promotions
When you sign up for a survey, contest or any other special promotions we collect your name, address, email address, and phone number. Other possible information collected at this point may include age, interests and zip / postal code. Participation is optional.
Charlotte Home furnishings (www.tapestries-tapestry.com). only uses the individual responses in connection with our site. We do not share responses with, or make the list of members available to other companies.
We share with our partners only non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. It helps us make better decisions about where and how to promote our products and services. We disclose nothing that could be used to identify any individual. We do not share individual responses or any other personally identifiable information with other companies.
www.tapestries-tapestry.com database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our customers.
Third Party Policies
In some instances it is necessary for a third party to view your information. This is only practiced with companies Charlotte Home furnishings (www.tapestries-tapestry.com). has a relationship with and when it is essential for us to perform a service for you. For example a third party will require some of you personal information in order to ship the merchandise you have purchased or to process your billing information.
It may be necessary for Charlotte Home furnishings (www.tapestries-tapestry.com). to disclose personal information when complying with the law or to protect our own interests and property. This may entail sharing information with lawyers, government agencies or other companies when dealing with issues such as fraud or government subpoenas or warrants.
Questions and comments
If you e-mail us with a question or comment we request you include your name, phone number, return e-mail address and any other information that will assist us in answering your question.
Refer a friend
Should you decide to refer us to a friend we will ask you for their name and e-mail address as well as yours so they know it was you who referred Charlotte Home furnishings (www.tapestries-tapestry.com) to them. . Charlotte Home furnishings (www.tapestries-tapestry.com) will automatically send the friend a one-time email inviting them to visit the website. They have the option to opt-out. We will not use this information for any other purpose unless permission is otherwise granted.
If your personal information changes or you no longer desire our service, we will gladly correct, update or remove any personal data you have previously provided to us. To request a change or removal, send an email to firstname.lastname@example.org or call us toll free at 1-866-439-9200.
Cookies and Advertising links
Charlotte Home furnishings (www.tapestries-tapestry.com). takes every precaution necessary to ensure that our customer's personal information is kept personal, during and after their shopping experience.
When you place an order through our shopping basket, your personal information is protected by Secure Socket Layers (SSLs) encryption technology. While on a secure page you will be notified of this with the display of a lock icon. Similarly when you are on a page that is not secure, a no lock icon will be displayed.
All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Every account is encrypted internally with the use of passwords to further ensure security. The servers that we store personally identifiable information on are kept in a secure environment under restricted access.